Policies
Shipping and returns
Delivery timelines, charges and how to arrange a return or exchange. Free shipping applies automatically to orders above ₹4,999.
Delivery
Options & timelines
| Option | Estimated delivery | Charge |
|---|---|---|
| Standard delivery | 3–5 business days | Free above ₹4,999, else ₹99 |
| Express delivery | 1–2 business days | ₹249 |
| Remote / non-metro pincodes | 5–8 business days | Free above ₹4,999, else ₹149 |
| Cash on delivery | 3–6 business days | ₹49 handling fee |
Delivery estimates begin once your order is dispatched, usually within 24–48 hours of being placed. Timelines may extend during sale periods or for remote pincodes.
Returns
How returns work
- Step 1
Start the return
Go to My Orders within 7 days of delivery and select Return or Exchange on the relevant item.
- Step 2
Pack it up
Keep the item unworn and unwashed with all tags and original packaging attached.
- Step 3
Free pickup
We schedule a free doorstep pickup from your delivery address within 2 business days.
- Step 4
Inspection
Once received at our facility, the item is inspected against our returns policy, typically within 2 business days.
- Step 5
Refund or exchange
Approved refunds are issued to your original payment method within 5–7 business days; exchanges are dispatched once the return is approved.
Exchanges
Different size, same piece
Prefer a different size or colour rather than a refund? Choose Exchange from My Orders within the 7-day window. Once your original item is picked up and passes inspection, we dispatch the replacement, subject to stock availability, at no extra shipping cost.
What can't be returned
A few exceptions
For hygiene and customisation reasons, innerwear, swimwear, earrings and made-to-order or altered pieces are final sale. This is always flagged on the product page before you complete your purchase.
Refunds timeline
When you'll see your money
Once a returned item is received and passes inspection, we issue the refund to your original payment method within 5–7 business days. Cash-on-delivery orders are refunded via bank transfer or store credit, whichever you choose during the return request. You will receive an email confirmation at each stage.
Questions about a specific order? Contact client care.